Good to Know

Tips for professionals and clients across South Africa

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A good working relationship depends on clear expectations and communication from both the customer and the Pro.
Other

Customer red flags: what can make a job harder for both sides?

Customers aren't the only ones deciding whether a job feels like a good fit. Here are some situations that can create problems before work even begins, and what both sides can do instead.

7 min read
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Price is one part of the decision. Scope, experience, communication, availability and other details can matter too.
Other

What makes customers choose one Pro over another?

When several Pros seem suitable, the decision may come down to the details that matter for that particular job. Here's what customers can compare and what Pros can make easier to understand.

7 min read
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A useful quote should make the scope, price and payment expectations easier to understand before work begins.
Other

What should be on a proper quote before you pay a deposit?

Before money changes hands, make sure you understand what is being done, what it will cost, what isn't included and what happens if the job changes.

8 min read
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Knowing where your water shut-off is and being able to describe the problem clearly can make a plumbing emergency easier to manage.
Home Services

What plumbers wish customers knew before calling

Knowing a few basics before a plumbing problem happens can help you describe the issue, limit further damage and have a clearer conversation with the plumber.

7 min read
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Before comparing the totals, check whether each quote actually covers the same work, materials and conditions.
Other

The cheapest quote can become the most expensive job

A low quote isn't automatically a bad one. The important question is whether you're comparing the same scope, materials and terms before choosing.

7 min read
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Before paying a contractor deposit, understand the amount, what it covers and what the written payment terms say.
Other

How much deposit should you pay a contractor?

There isn't one percentage that's right for every job. Here's what to check before paying a contractor deposit and how to understand what your money is for.

7 min read
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