Good to Know

Tips for professionals and clients across South Africa

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A good working relationship depends on clear expectations and communication from both the customer and the Pro.
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Customer red flags: what can make a job harder for both sides?

Customers aren't the only ones deciding whether a job feels like a good fit. Here are some situations that can create problems before work even begins, and what both sides can do instead.

7 min read
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A one-person business doesn't need to pretend to be a large company to present itself professionally.
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Why being a small business doesn't mean looking unprofessional

Professionalism isn't measured by headcount. Whether you're a solo operator or a growing team, the way you present your work and communicate can say far more about your business than its size.

7 min read
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A useful quote should make the scope, price and payment expectations easier to understand before work begins.
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What should be on a proper quote before you pay a deposit?

Before money changes hands, make sure you understand what is being done, what it will cost, what isn't included and what happens if the job changes.

8 min read
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An upholsterer at work: one of many specialist services you might not think to search for until you need one.
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10 professionals you didn't know you could hire in South Africa

From restoring an old chair to inspecting a home or helping with a tricky tree, there are specialists for jobs you might not immediately know how to search for.

8 min read
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Even without your own website, customers should be able to understand what you do, where you work and how to contact you.
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No website? Here's what customers still expect to find about your business

You don't necessarily need your own website to build a useful online presence. You do need to make the right information about your business easy to find.

7 min read
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Keep the request simple: ask for an honest review, make the link easy to find and give the customer space to decide whether they want to leave one.
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How to ask customers for reviews without making it awkward

You don't need a sales pitch. A simple, low-pressure request can make reviews a natural part of finishing a job.

7 min read
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